Return Policy
Thank you for shopping with us. We want you to love your purchase, but if you’re not fully satisfied, we’re here to help. Please review our return and refund policy below.
30-Day Return Policy
You have 30 days from the date of delivery to request a return. To be eligible, your item must be:
In the same condition you received it
Unused and in its original packaging
Accompanied by a receipt or proof of purchase
To start a return, please email us at renavaeco@gmail.com with your order number and the reason for return.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Personal care items (such as beauty products, intimate goods)
Digital products (such as e-books or downloads)
Sale or clearance items (if marked “final sale”)
If you have questions about your item’s eligibility, please reach out before purchasing.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same condition requirements (unused, original packaging, proof of purchase) apply.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days (processing times may vary depending on your bank or payment provider).